To the valued customers of The Joseph Krow Company:
As you know, we suffered a tragic fire on November 11, 2012. As I write this letter, I am humbled by the trust that you have placed in The Joseph Krow Company and your continued support through this devastating time has been heartwarming. Myself, as well as the employees of The Joseph Krow Company, are an extension of your business. I value the relationship we have with our customers and appreciate your continued loyalty.
It is with great sadness that I write to advise you that The Joseph Krow Company must suspend its operations until further notice. Our insurer is working to conclude the adjustment process while we work to restart operations and rebuild our plant. I appreciate that rumors can be easily spread and I want my customers to understand that The Joseph Krow Company is insured for its loss and has retained professionals who are working with the insurer to make certain that all contractual obligations are honored.
Please be assured that your satisfaction, as well as your customer's satisfaction, is still our main priority. Any claims will continue to be processed. I will continue to employ an individual that can assist you and your customers to resolve these claims. I promise you: your customers will receive their claim checks.
Many of you have the direct phone numbers of our subcontracted drivers and they are making plans to continue to service your needs while we suspend service.
I am available at the number below to discuss any questions you have about the company, the coverage we had or just to check in. If there is any advice I can pass along to you, it would be to always make sure you surround yourself with knowledgeable professionals that can give you the best guidance to help you make the best business decision.
John Conway of Leather Master has contacted me and is able to service customers. Leather Master is a full-service specialty cleaner. The number to set up service with Leather Master is 1-800-240-0107. You can also visit their website at www.suedecleaners.com.
I know that the Joseph Krow Company will come out of this a stronger company and once again enjoy the reputation we had prior to November 11, 2012. I look forward to the day I can call upon you to return to The Joseph Krow Company as a customer.
Kind personal regards,
Steven Rudick, President & CEO
The Joseph Krow Company
Also specializing in:
The Joseph Krow Company offers specialty cleaning; fur storage; leather goods, fur, clothing & shoe repair; bridal gown preservation; remediation and restoration of fire- and smoke-damaged clothing, draperies & bedding; and dry & wet cleaning. Our customers include retail dry cleaners, specialty leather stores, tailors, shoe repair shops, insurance companies, and hotels and other commercial establishments in the Northeast, Midwest and South.
The Joseph Krow Company is based in North Huntingdon, PA, near Pittsburgh, and serves customers in Pennsylvania; Ohio; West Virginia; Delaware; Washington, DC; Maryland; Virginia; North Carolina; Kentucky; Tennessee; and New Jersey.
Offering a wide variety of services and continually exceeding our customers’ expectations have enabled us to build a solid customer base.